Refund policy

RETURN POLICY
THERE ARE 2 KINDS OF RETURN CASES
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WHAT KIND OF RETURN CAN BE RECOGNIZED AS NON-DEFECTIVE RETURN?
Ingle-Home ships out right product as product link displayed, and customer want to return:

Customers order wrong product.
Customers don’t like the product on personal reason.
Customers request return after using or installing the product.
Incorrect or mistakenly installation of a product.


IMPORTANT NOTICE FOR NON-DEFECTIVE RETURN
If a customer received the wrong product, the customer needs to send an email to inglehomeus@gmail.com in 30 days of the item delivery; Otherwise, no return & replacement/refund will be provided from Ingle-Home.

If a customer received a damaged product, the customer needs to send an email to inglehomeus@gmail.com in 72 Hours of the item delivery. Otherwise, no return/replacement/refund will be provided from Ingle-Home.

Customers need to pay the return shipping fee, return label will not be provided and delivery on cash is not approved.

Return items must be in the original package box, the products need to be in unused & good condition(in the same condition that you received it). Customers need to send pictures of the shipping labels on the package and the pictures of the product in full view to confirm the condition.
Return address will be provided by Ingle-Home after non-defective return authorized.
There will be a restocking fee (20% of the order's original purchase price) deducted from the refund for non-defective return.
If Ingle-Home receives the return item in damaged condition, there will be 50% of the order amount deducted from the refund, we highly recommend customers to purchase package protection/insurance.

IF THE RETURN IS CAUSED BY THE CONSUMER (NON-DEFECTIVE RETURN), CONSUMERS ARE RESPONSIBLE FOR THE SHIPPING FEE. THE SPECIFIC FEE SHOULD BE BASED ON THE EXPRESS COMPANY YOU CHOOSE.

WHAT KIND OF RETURN IS DUE Ingle-Home?
Ingle-Home sends the wrong product which is different from the product customer ordered, Ingle-Home will provide the correct product or return label according to customers’ intention.

Customers receive damaged products, Ingle-Home will provide replacements.

Customers receive a product that's missing contents, Ingle-Home will provide replacements. 

IMPORTANT NOTICE FOR ALL RETURN/REFUND REQUEST

Customers need to send an email to inglehomeus@gmail.com in 30 days of the item delivery; Otherwise, no return & replacement/refund will be provided from Ingle-Home.

If a customer received a damaged product, the customer needs to send an email to inglehomeus@gmail.com in 72 Hours of delivery. Otherwise, no return/replacement/refund will be provided from Ingle-Home.

Customers need to feedback the product quality/defective issue once they receive it in 72 Hours. If customer feedback the item issue after installation, this kind of request is not acceptable, Ingle-Home won't provide return and refund on that order.

Customer need to send pictures in emails, Ingle-Home will recognize the return reason/confirm the issue. Please send the fitment issue with the required pictures/informations within 10 days after Ingle-Home send you email to require that/tips as suggestted, otherwise the return request will be closed on our end）

Email content include:

• Return Reason
• Detail information of your car and pictures of the car (for fitment issue confirmation)
• Pictures of the fitment issue area, and full test install (for fitment issue confirmation)
• Pictures of the front look and back view of the products in full view(product condition confirmation)
• Pictures of the all shipping labels in the package box
• Picture of damage area of the product (If damaged product received)

Return package without authorization by Ingle-Home is not acceptable, no replacement or refund will be provided for unauthorized return. Thank you for your understanding!


Orders which have been shipped out and still in transit/shipment cannot be canceled, returned or refunded. Customers need to apply for the return or refund after they receive the products.

 

Exchanges

If a customer wishes to exchange for another item, the customer needs to contact inglehomeus@gmail.com to request for the exchange.  The customer needs to pay for the price difference (if apply) and pay for the shipping cost.  Ingle-Home will refund the price difference (if apply) once the exchange request is accepted. 

Order Cancellation

If cancel reason is on Ingle-Home, we will provide a full refund.  The refund is expected to be received in 5 to 7 business days upon notifying. 

Ingle-Home accepts all cancellations before fulfillment.

Orders which have been shipped out cannot be canceled, please check if you need to apply the return.
Shipping Fee& Package Shipping Insurance Fee is not refundable.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.  If the product is returned in damaged, used or defective condition, a 50% restocking fee will apply.  If the reason for returning is not due Ingle-Home, a 20% restocking fee will apply.  If none of the above conditions apply, you will receive a full refund.  Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have not received your refund for more than 15 business days after we’ve approved your return, please contact us at inglehomeus@gmail.com.