Frequently Asked Question

After completing your purchase, you will receive an order confirmation email at the email address entered during checkout.

If you do not see the confirmation email, please check your spam or junk folder. You may also contact our customer support team to confirm your order status.

Please contact us as soon as possible if you need to change or cancel your order.

We will do our best to accommodate your request if the order has not yet entered the processing or shipping stage. Canceled orders are subject to a 20% restocking fee.

Once an order has been shipped, it can no longer be canceled and must be handled through the return process. Returned orders are also subject to a 20% restocking fee, and the customer is responsible for return shipping costs.

Delivery time depends on the product, shipping destination, package size, and carrier.

Smaller home accessories may arrive by standard parcel delivery, while sofas, chairs, tables, mirrors, and other oversized products may require freight delivery and additional transit time.

Estimated delivery dates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24–48 hours for the carrier’s tracking system to update after the shipping label has been created.

Some orders are shipped in multiple boxes or from different fulfillment locations.

Packages from the same order may have separate tracking numbers and may arrive on different days. Please review all tracking information included in your shipping confirmation email.

Yes. Oversized furniture may be delivered by a freight carrier.

The carrier may contact you by phone or text message to arrange a delivery appointment. Please make sure the phone number provided with your order is accurate and available.

Most standard freight deliveries are made to the curbside, driveway, garage, or the first dry and accessible area near the delivery address.

Standard freight delivery does not normally include unpacking, assembly, room placement, stair carrying, or removal of packaging unless those services are specifically included in your order.

Customers should make arrangements for assistance if the item is large or heavy.

If a scheduled freight delivery is missed, the carrier may charge a redelivery, storage, or rescheduling fee.

Please respond promptly to the carrier and make sure an adult is available to receive and inspect the shipment.

Most furniture and oversized products cannot be shipped to P.O. boxes.

A complete physical street address is required for delivery.

Shipping availability depends on the product and destination.

Please review the available shipping options during checkout or contact our customer support team before placing an international order.

Please inspect the package and product as soon as possible after delivery.

Before opening the package, check for visible signs of damage, including crushed corners, holes, tears, water damage, or broken packaging.

For freight deliveries, inspect the shipment before signing the delivery receipt whenever possible.

Take clear photos of the outside of the package before opening it.

Photograph all damaged areas, shipping labels, packaging materials, and the product inside. Please keep the original packaging until our customer support team has reviewed your claim.

Please contact us as soon as possible and provide:

• Your order number
• Clear photos of the entire product
• Close-up photos of the damaged area
• Photos of the shipping box
• Photos of the shipping label
• Photos of the internal packaging
• A brief description of the issue

Do not dispose of the product or packaging until the claim has been reviewed.

Please contact our customer support team and provide your order number, photos of the item received, and photos of the product label or packaging label.

We will review the information and help determine the appropriate next step.

Please check all packaging carefully before contacting us. Hardware, legs, cushions, and accessories may be packed underneath the product, inside a zipper compartment, or within a separate section of the box.

If an item is still missing, send us your order number, photos of everything received, and a description of the missing component.

Eligible products may be returned within the return period stated in our Return Policy.

Returned items must generally be unused, unwashed, unassembled, unaltered, and in their original packaging with all included parts, accessories, manuals, and protective materials.

Products that have been used, assembled, washed, stained, damaged, modified, or returned without the original packaging may not qualify for a full refund.

Contact our customer support team before sending any product back.

Please provide your order number, the reason for the return, and photos of the item and packaging when requested.

Returns sent without prior authorization may be delayed or refused.

For returns that are not related to a confirmed defect, shipping error, or transit damage, the customer is generally responsible for return shipping costs.

Oversized furniture can be expensive to return, so we strongly recommend reviewing all product dimensions, materials, and delivery requirements before placing an order.

Furniture that has been assembled, used, altered, stained, washed, or damaged after delivery may not qualify for a standard return.

Please inspect the product carefully and confirm that it meets your needs before beginning assembly.

For hygiene reasons, bedding, pillows, cushions, and other fabric products may need to remain unused, unwashed, and in their original sealed packaging to qualify for a return.

Please review the specific return requirements shown on the product page and in our Return Policy.

Please contact us before refusing a delivery.

Refused shipments may be treated as unauthorized returns. Return freight charges, original shipping costs, carrier fees, and applicable restocking fees may be deducted from the refund.

Original shipping and delivery charges are generally non-refundable unless the return is caused by a confirmed shipping error, defect, or damage for which Ingle Home is responsible.

A restocking fee may apply to eligible non-defective returns, refused deliveries, or items returned without all original packaging and components.

Any applicable deductions will be communicated after the returned product has been received and inspected.

Once the returned item has been received and inspected, approved refunds are issued to the original payment method.

Please allow approximately 5–7 business days for the refund to appear after it has been processed. Your bank or payment provider may require additional processing time.

Direct exchanges may not always be available.

In some cases, you may need to return the original product and place a new order for the preferred item. Please contact our customer support team for available options.